DateWatcher Support
Need help with DateWatcher? We're here to help with account issues, Watches, subscriptions, notifications, and other app features.
Account Help
If you're having trouble signing in, verifying your phone number, managing your profile, or accessing your account, contact us for assistance.
Watches & Check-Ins
For problems creating a Watch, receiving check-ins, sharing location, or using safety features, you can contact our support team.
DateWatcher+
If you're having trouble with your DateWatcher+ subscription, first try using the "Restore Purchases" option inside DateWatcher.
Purchases and subscriptions made through the iOS app are billed and managed by Apple.
Notifications
DateWatcher uses notifications to provide check-in reminders and Watch-related alerts. Make sure notifications are enabled for DateWatcher in your device settings.
Contact Support
For assistance, email us at:
When contacting us, include a brief description of the problem and any relevant information that may help us investigate. Do not send passwords or other sensitive authentication information.
Emergencies
DateWatcher is not an emergency dispatch service.
DateWatcher Support should not be used to request emergency assistance. If you are in immediate danger, contact the appropriate emergency services for your location directly.